Patient Experience

Engaging patients in their healthcare journey is crucial for both the well-being of the patient and the healthcare system. But what happens when patients become inactive? In this article, we’ll explore how to engage inactive patients in healthcare, why it’s important, and practical ways to re-engage inactive patients. The Importance of Patient Engagement Engaging patients […]

In the healthcare sector, two terms often surface: patient experience and patient satisfaction. While they may seem interchangeable, they serve distinct roles in shaping healthcare quality. This article aims to dissect the difference between patient satisfaction and patient experience, offering a comprehensive understanding of each. What Defines Patient Experience? Patient experience encompasses a broad spectrum […]

With cancer on the rise, it’s more important than ever that medical practices have the right tools at their disposal to improve the patient journey and help them in a more comprehensive way. From understanding symptoms to giving more accurate diagnoses to creating mindful therapies, let’s talk about some of the ways that we can […]

When healthcare managers aim to set targets for their company, this is called quality improvement. Quality improvement is an essential part of any healthcare organization. However, this term can be somewhat vague at times. Therefore, what does quality improvement in health care really mean? Well, in this article, let’s talk about the definition as well as […]

When it comes to health care, improving the patient experience is of the utmost importance. After all, they’re the ones who pay the bills and keep your practice going. However, many hospitals and private practice facilities don’t understand the correct priorities when it comes to treating patients in the best way possible. And that’s because […]

According to the Agency for Healthcare Research and Quality (AHRQ),  patient experience entails all interactions shaped by an organization’s culture that affect patient perceptions across the continuum of care. Patient-centered care is essential in providing patients with the best healthcare and quality of life. To accomplish this, healthcare centers should involve patients in their decisions, […]

The term patient-reported outcomes (PROs) refers to a health outcome directly based on patient self-reporting. PROs are a key aspect of clinical trials and treatments, and in modern health care settings, many organizations are transitioning away from pen-and-paper data collection methods and moving to electronic patient-reported outcomes (ePROs). Analog vs. Digital Research has shown there […]

Numerous studies have shown correlations between patient satisfaction and outcomes—two key performance indicators for medical organizations. Due to these trends, as well as an increasing recognition of person-centeredness as one of the key domains of high-quality care, it’s essential that healthcare providers prioritize person-centered care. What Is Person-Centered Care? Person-centered care, also referred to as […]

Nursing staff, including registered nurses, nursing aid, and nursing managers and directors, play an integral role in a patient’s experience within any health care setting. As such, these care providers are often instrumental in improving overall patient satisfaction, and are often the first to ask, “How can nurses improve patient satisfaction?” 4 Nursing Strategies to […]

Today’s healthcare organizations are saddled with the challenging task of balancing medical outcomes, budget constraints, and patient satisfaction. While certain factors affecting patient satisfaction will require ample time and resources to resolve, there are a number of small, inexpensive ways to improve patient satisfaction within various healthcare facilities. The Importance of Patient Experience In hospitals, […]

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey developed by the Centers for Medicare & Medicaid Service (CMS) that is sent to patients after they have been discharged from a hospital. The HCAHPS Scores are determined by survey measures of patient satisfaction with their hospital experience, asking questions about […]

Patient satisfaction: a subjective measure of whether a patient’s expectations about a health encounter were met. Patient satisfaction can be a loaded term. Patients want a great care experience, and the focus of physicians and nurses is to provide great health care, but these two priorities are not always aligned. Patient satisfaction doesn’t always correlate […]