From a maze of care to amazing care.

Guiding Care

Guideway Care helps hospitals extend support to patients beyond hospital walls—improving patients’ experiences and outcomes, strengthening hospitals’ reputations in the communities they serve, and aligning those institutions with quality care initiatives that impact revenue.
Building an effective, economically feasible guidance program that bridges the gaps patients experience in their care journey has proven difficult for many hospitals. The traditional models that utilize costly clinical resources and ill-suited technology platforms have failed to address the numerous non-clinical issues that can ultimately lead to adverse clinical outcomes and lack of alignment with Alternative Payment Models (APMs), as well as the financial impacts caused by poor patient satisfaction and negative hospital reputation ratings.
Guideway Care offers a proven, technology-enabled care guidance program that integrates with a hospitals’ current care teams and unifies patient data from across the system, allowing hospitals to quickly and efficiently provide individualized, disease-specific support to patients where and when they need it.

Directing Results

The patient engages a less troubling and difficult care journey, a higher quality of life and often less cost while maintaining the best quality of care. Patients report far less stress, much higher satisfaction and lower personal costs.
The health system receives an easier, more seamless patient interaction and can provide a more comprehensive continuum of care filling gaps in communication, understanding, scheduling, outreach, education and knowledge exchange than would otherwise typically happen for patients and providers.
The bottom line: The continuous guided dialogue from the Guideway Care program produces substantially lower costs, improved satisfaction, lower stress, higher quality, and a superior total experience for the patients and their families, as well as the associated care teams.

Experiencing Success

The Guideway Care program was developed and tested by the UAB Health System Cancer Community Network. Research conducted by UAB validated the efficacy of the program and demonstrated the following improvements:

Decrease in hospitalizations.

Decrease in ED visits.

Decrease in ICU admissions.

Increase in patient satisfaction, better patient experience, and quality of life.

Citations available upon request.

Decrease in hospitalizations.

Decrease in ED visits.

Decrease in ICU admissions.

Increase in patient satisfaction, better patient experience, and quality of life.

Citations available upon request.

Caring Guides

The goal of the Guideway Care program and protocols is to guide patients through every step of their care journey while providing the highest quality of life.
Our Care Guides help eliminate barriers patients often have with identifying resources for their care; empower them to recognize clinical symptoms; become more knowledgeable about their disease and treatment; and when necessary, engage in end-of-life discussions with their providers.
They assist with coordinating services between multiple providers and navigating the health care system in a timely manner. Our Care Guides provide patients with emotional support, offer them education, remove the barriers to access, and link them to community resources.

Listening Well

Guides deliver the personalized attention in a confidential, respectful, compassionate and quality-driven manner patients so often need but cannot or do not receive, supported by advanced technology. The Guideway Care technology platform intelligently listens to the digital cloud of health system information and creates smart, automated rules for synchronous and asynchronous patient, family and/or care team conversation so nothing slips through the cracks or gets missed.
A critical component of the technology enhanced listening, Guideway Care conducts rigorous assessments based on clinically validated protocols proven to identify patients’ needs and stress through their care journey. This intensified listening enhances and informs every action.

About Us

Guideway Care guides patients through the challenges of the healthcare system — providing knowledgeable care guides armed with proven processes, advanced communication protocols, and purpose-built patient communication technology to assist patients through and around barriers in the complex care system to help ensure the best possible outcomes and experiences.
Specialized Care Guides supported by advanced technology deliver the personalized attention in a confidential, respectful, compassionate and quality-driven manner patients so often need but cannot or do not receive.
Patients experience less stress, higher quality of life, better quality of care, and supportive, high value communication. Health systems add seamless and more comprehensive patient interaction filling gaps in communication, understanding, scheduling, outreach, education and knowledge exchange than would otherwise typically happen for patients and providers.
The continuous guided dialogue from the Guideway Care program produces substantially lower costs, improved satisfaction, lower stress, higher quality, and a superior total experience for the patients and their families, as well as the associated care teams.
The Guideway Care protocols were developed by the UAB Health System Cancer Community Network.


1901 Sixth Avenue North, Suite 2400 • Birmingham, AL 35203 • 844-492-7284