From a maze of care to amazing care.

Guiding Cancer Care

Guideway Care guides patients through the challenges of cancer treatment and recovery. Every diagnosis of cancer comes with fear, anxiety, even confusion. Patients are faced with crucial decisions and have an urgent need for information they can trust. But most of all, patients need someone to help guide them through the challenges and barriers that cancer treatment presents.
Guideway Care provides knowledgeable cancer care guides, processes and technology to assist cancer patients through and around barriers in the complex cancer care system to help ensure timely diagnosis and treatment.

Directing Results

The patient engages a less troubling and difficult cancer care journey, a higher quality of life and often less cost while maintaining the best quality of care. Patients report far less stress, much higher satisfaction and lower personal costs.
The health system receives an easier, more seamless patient interaction and can provide a more comprehensive continuum of care filling gaps in communication, understanding, scheduling, outreach, education and knowledge exchange than would otherwise typically happen for patients and providers.
The bottom line: The continuous guided dialogue from the Guideway Care program produces substantially lower costs, improved satisfaction, lower stress, higher quality, and a superior total experience for the patients and their families, as well as the associated care teams.

Experiencing Success

The Guideway Care Cancer program was developed and tested by the UAB Health System Cancer Community Network. Research conducted by UAB validated the efficacy of the program and demonstrated the following improvements:

Decrease in hospitalizations.

Decrease in ED visits.

Decrease in ICU admissions.

Increase in patient satisfaction, better patient experience, and quality of life.

Citations available upon request.

Decrease in hospitalizations.

Decrease in ED visits.

Decrease in ICU admissions.

Increase in patient satisfaction, better patient experience, and quality of life.

Citations available upon request.

Caring Guides

The goal of the Guideway Care Cancer program and protocols is to guide patients through every step of their cancer journey while providing the highest quality of life.
Our Cancer Care Guides help eliminate barriers patients often have with identifying resources for their care; empower them to recognize clinical symptoms; become more knowledgeable about their disease and treatment; and when necessary, engage in end-of-life discussions with their providers.
They assist with coordinating services between multiple providers and navigating the health care system in a timely manner. Our Cancer Care Guides provide patients with emotional support, offer them education, remove the barriers to access, and link them to community resources.

Listening Well

Guides deliver the personalized attention in a confidential, respectful, compassionate and quality-driven manner cancer patients so often need but cannot or do not receive, supported by advanced technology. The Guideway Care technology platform intelligently listens to the digital cloud of health system information and creates smart, automated rules for synchronous and asynchronous patient, family and/or care team conversation so nothing slips through the cracks or gets missed.
A critical component of the technology enhanced listening, Guideway Care conducts rigorous assessments based on clinically validated protocols proven to identify patients’ needs and stress along their journey with cancer and the cancer care health system. This intensified listening enhances and informs every action.

Cancer by the numbers

The cost of cancer is great and it’s growing. Each day, we pay with more than 1600 lives of those we love.
Each year we pay with more than 100 billion dollars. Soon that number will be closer to 200 billion.
Our goal is to drive these numbers down one patient at a time, until cancer’s number is up.

About Us

Guideway Care guides patients through the challenges of cancer treatment and recovery — providing knowledgeable cancer care guides armed with proven processes, advanced communication protocols, and purpose-built patient communication technology to assist cancer patients through and around barriers in the complex cancer care system to help ensure timely diagnosis and treatment.
Specialized Cancer Care Guides supported by advanced technology deliver the personalized attention in a confidential, respectful, compassionate and quality-driven manner cancer patients so often need but cannot or do not receive.
Patients experience less stress, higher quality of life, better quality of care, and supportive, high value communication. Health systems add seamless and more comprehensive patient interaction filling gaps in communication, understanding, scheduling, outreach, education and knowledge exchange than would otherwise typically happen for patients and providers.
The continuous guided dialogue from the Guideway Care program produces substantially lower costs, improved satisfaction, lower stress, higher quality, and a superior total experience for the patients and their families, as well as the associated care teams.
The Guideway Care protocols were developed by the UAB Health System Cancer Community Network.


1901 Sixth Avenue North, Suite 2400 • Birmingham, AL 35203 • 844-492-7284